Project Management/Implementation Services

With over twelve years' experience, Softworks has developed a highly specialised, structured and successful implementation process. This utilises the best practices of project management, application configuration, testing, training and rollout support.

Designated Project Managers

When you become a customer of Softworks, you are allocated a project manager who works closely with key employees to ensure that implementation of a chosen solution runs according to plan, on time and within budget.

Customer Satisfaction

Our aim is always to ensure customers get the most out of Softworks workforce solutions, with minimum disruption. A project plan is agreed at the start of implementation and this process includes:

• Data gathering - our unique data gathering and specification process focuses on both technical and application elements to ensure all customer requirements are addressed
• Detailed scope of work and system specification - this identifies all aspects of implement and acts as a blue print for the project
• Comprehensive project plan - highlights key milestones and targets that are then used to measure project success
• Regular customer contact - frequent meetings and conference calls are held to discuss the project's development

By planning the entire project prior to installing software, Softworks ensures that customers have time to prepare their organisation for installation and can maximise their own resources.